MySantander Banking: Das neue Online Banking & Mobile Banking (2024)

FAQs

Why can't I get into my Santander online banking? ›

If you're having trouble getting into Online Banking, you may be using an outdated internet browser.

User reports indicate no current problems at Santander UK

Santander offers current accounts, savings, investments, loans, credit cards and other financial products. Clients can access their Santander accounts through online banking and mobile banking apps.

Once logged on to Online Banking, tap 'Register now' to register for Mobile Banking. Check the box and click on the 'Register for Mobile Banking' button. If you have already registered a device the system will recognise this. Open the Mobile Banking app on your existing device and tap 'Generate security code'.

Visit santanderbank.com and click on Login. Click on “First Time user? Enroll now” to set up your Santander Online Banking. Remember, it's important to log out at the end of each banking session.

Make sure you have cleared temporary internet files and cookies and your browser has extensions and add-ons disabled. If needed, also try restarting your device and router, and try a wired connection.

The error message “Account Temporarily Unavailable” could mean there is a connection issue or the site has been taken down for maintenance. If you close the site and reopen it the message will usually go away, and you can continue with your transaction.

Online Banking has a new look

When you log on, you'll notice that the Online Banking log on screens look different to before. We've got a new design and we've made it easier for you to log on. You'll now only need your Security Number and Personal ID to log on. You won't need Image and Phrase anymore.

The main reasons accounts get blocked:

Suspected fraud. Lack of use. Suspicious transactions. Disputes with your bank.

Try another banking channel to log in to your account

Beyond waiting it out, you can try another bank channel. If the mobile banking app is out, try logging into online banking on a laptop or on another device. If online banking doesn't work, try the bank's branch or its call center.

We've had a makeover. Personalise the app with your preferred name and welcome screen. You'll also have shortcuts to the products you have with us. Keep your balance private when you need to by double-tapping the Santander logo.

How do I activate Mobile Banking? ›

At the ATM: After swiping the Debit Card, please choose the option 'Mobile Registration' and then select „Mobile Banking'. Under Mobile Banking, choose the option 'Registration', enter your mobile number and choose „Yes‟.

Although many accounts are only available online or via an app, you'll still find lots of options that allow you to open and manage in a branch, via a Post Office, by post and by phone. With these accounts, online and mobile banking are optional – so you can simply choose not to register.

To retrieve your User ID via Retail Online Banking:

Under login, click “Forgot User ID?” If using One-Time Passcode, click “Continue”, a One-Time Passcode will automatically be sent to your registered cell phone number on file. Enter the One-Time Passcode.

Enter your details such as the account number as mentioned in your passbook, CIF number, branch code, country, registered mobile number, etc. Select the Internet Banking facility you require: Full or Limited Transaction Rights/View Rights. Enter the captcha code and click Submit.

Common reasons consumers are turned down for a bank account include a history of overdrafts, unpaid bank fees or suspected fraud. Applications can also be denied due to mistakes on one's checking account report. If you've been denied a bank account, ask the bank why this happened.

Online banking is at risk of cybersecurity threats that could expose confidential and sensitive financial information of the customer. Hackers use various tactics like phishing attacks, malware, and ransomware to gain unauthorized access to accounts.

Bank accounts are typically frozen for suspected illegal activity, a creditor seeking payment, or by government request. A frozen account may also be a sign that you've been a victim of identity theft. Each situation requires specific actions to unfreeze the account.